A good customer experience, encompassing easy and effortless service, is the guiding principle behind VVO Group’s operations. Dialogue with residents and close cooperation with residents’ associations increase safety and comfort.
Every year, the Group executes an extensive client satisfaction survey. In the 2016 survey, the clients considered the Group’s key strength to be the good location and quality of apartments. The majority of the respondents, 71 per cent, considered the quality of the apartments competitive.
Customer service, building management and maintenance are evaluated in continuously executed surveys for new customers. The results received from the survey are very good. For example, customer service during the renting of an apartment scored 4.27/5. The survey’s Net Promoter Score (NPS) was 35.